Delivery and payments
How soon will I receive my package?
Orders placed until 3 p.m. are dispatched the same day. Then count from 3 to 5 days for the reception.
How can I pay for my order?
Most payment methods are accepted. The order will only be shipped upon receipt of payment. The simplest and fastest is the payment by credit card on our website.
Subscription
When can I cancel my subscription?
The subscription SURGILINE was conceived because you need to complement you during at least 12 months according to the type of intervention which you benefited. After this initial period of 12 months, or 4 packages, you can cancel your subscription by notifying us at least 4 weeks before sending your next package.
How can I cancel my subscription?
After the initial period of 12 months, 4 parcels, By simple mail to contact@santinov.fr or by simple mail to SANTINOV Laboratories - 54, Route de Brignais - 69630 CHAPONOST. Upon receipt, a confirmation email will be sent to you.
For my subscription to SURGILINE, when will I be debited ?
If you opt for the subscription by internet with payment by credit card, you will be debited on average between 24 to 72 hours before sending your quarterly package.
I have boxes of SURGILINE in advance. Can I suspend my shipments?
Of course. Even if this should not happen if you correctly follow your complementation, we remain flexible in this area. You can then call us to suspend your subscription the time of a shipment, then the automatic deliveries will resume.